Empowering Bowe Dental’s Digital Future
Modern IT, Trusted Care with NTES
Overview
Bowe Dental Clinic is a trusted provider of comprehensive dental care, with a growing presence across Limerick and Tipperary. Known for their commitment to patient satisfaction and clinical excellence, Bowe Dental partnered with NTES to modernise their IT infrastructure, streamline communication, and fortify cybersecurity across multiple sites. As their operations expanded, the need for a reliable, centralised technology partner became critical to maintaining consistency and efficiency.
"We've been working with NTES since 2019 and have found them friendly, uncomplicated, and highly dependable. Partnering with NTES has transformed our admin, communications and IT systems. Bringing it up to the same high standards that we have in our Dental Surgeries. Before NTES came onboard out IT infrastructure had fallen behind, but now it is centralised, fully cloud-based and ensures that all our IT needs are being met for both today and the future.” - Eamonn O’Meachair, General Manager at Bowe Dental
Business Challenge
As Bowe Dental Clinic expanded its footprint across multiple locations, it faced natural growing challenges that called for a more integrated and future-ready IT approach:
🛠 Scaling Communication Across Clinics
Coordinating patient communications and internal collaboration became more complex as new locations were added, highlighting the need for a unified and dependable voice solution.
🛠 Meeting Rising Security & Compliance Demands
With increasing volumes of sensitive patient data and evolving cyber threats, maintaining high standards of data protection and regulatory compliance became a top priority.
🛠 Creating a Consistent, Modern Patient Experience
Bowe Dental aimed to deliver a seamless, engaging experience across all clinics—both at the front desk and in waiting areas—requiring tools that could unify content and messaging.
The NTES Solution
To support Bowe Dental Clinic’s continued growth and evolving operational needs, NTES delivered a suite of tailored, scalable solutions designed to enhance internal processes and patient engagement:
🛠 Centralised Voice with 3CX
NTES deployed a unified 3CX communication system across all clinics, allowing seamless communication between teams and ensuring patients experienced consistent, efficient service.
🛠 Cloud-Managed Digital Signage
Through a partnership with Jalindi, digital signage was deployed across waiting areas to display dynamic, branded content—enhancing the in-clinic experience and streamlining communication.
🛠 Security as a Service
NTES implemented a fully managed cybersecurity solution was introduced, featuring real-time threat detection, automatic updates, and compliance-focused protection of sensitive patient data.
🛠 Standardised IT Infrastructure
The rollout was carefully planned and executed, with minimal disruption to clinic operations. NTES worked in close coordination with Bowe Dental’s internal teams throughout the process.
🛠 Support & Optimisation
Following deployment, NTES continued to monitor and refine the systems, ensuring long-term reliability, security, and scalability in line with Bowe Dental’s evolving needs.
Ongoing Partnership
The partnership between Bowe Dental Clinic and NTES continued to grow from strength to strength, built on trust, responsiveness, and a shared commitment to excellence. NTES remains a dedicated technology partner, providing strategic guidance, hands-on support, and future-ready solutions tailored to the evolving needs of the clinic. In 2025, this partnership has expanded further as NTES support Bowe Dental in the setup and launch of its newest location in the Crescent Shopping Centre—reinforcing their role as a long-term, reliable IT partner in Bowe Dental’s journey of growth and innovation.
“Since install, our missed call rate has dropped by over 64% and our average wait time for calls is now 18 seconds as opposed to 1 minute and 5 seconds. No matter what it is you need for your business, you can rely on NTES, they have the solution. I would highly recommend NTES to any business looking to upgrade to a managed IT and communication system." - Eamonn O’Meachair, General Manager at Bowe Dental
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